FAQ - Frequently Asked Questions


Scope of Services


Q1   What services does FLRSL provide? 
A1   We provide trading services in the Hong Kong stock exchange and global securities market, as well as margin trading. 
Q2   How can I place an order on the Hong Kong Stock Exchange through FLRSL?
A2   You can place orders through our telephone hotline or our online platform. 


Types of Accounts


Q1  What types of accounts I can open at FLRSL?
A1   We provide a wide range of trading accounts, including:
1. Individual/joint cash account
2. Corporate cash or margin account
3. International securities trading account
Q2   What is the price and requirement for opening an account?
A2   We don't charge for opening or maintaining any types of accounts, nor do we have minimum balance requirement.
Q3   How to open an account at FLRSL?
A3   You can come to our office in person or submit the application by mail. 
Q4   How can I buy foreign stocks via FLRSL?
A4   You can fill in an International Stock Purchase Agreement and will be able to start placing orders after we approve your application. 


Account Management


Q1   How do I confirm the transaction status?
A1    You will receive a confirmation call from your account manager if you place the order via the phone.
         If you place the order online, you will be able to check your status at our online platform. 

Q2   我如何确认帐户资金余额和股票库存状况?

A2   您可以致电新城晋峰证券客服人员,或登入网上交易平台确认帐户资讯。


Hong Kong Stock Exchange


Q1   What are the trading hours?
A1   Pre-opening Session - Auction Session: 9:00 a.m. - 9:30 a.m.
        Continuous Trading Session: 9:30 a.m. - 12:00 noon; 1:00 p.m. - 4:00 p.m.
Q2   How long is the settlement period? 
A2   The Hong Kong securities market adopts a T+2 settlement period. Trades concluded on the Hong Kong Stock
        Exchange are settled two business days after the trade day.

Q3   What is pre-opening session and how does it work? 
A3   The pre-market opening mechanism adopted by the Hong Kong Stock Exchange serves to ensure an open
        and transparent market and greatly enhances market efficiency. The Pre-opening Session consists of an order input
        period, a pre-order matching period, an order matching period and a blocking period as follows (in Hong Kong time):
Order Input Period: 09:00 - 09:15
Pre-order Matching Period: 09:15 - 09:20
Order Matching Period: 09:20 - 09:28
Blocking Period: 09:28 - 09:30
       During the order matching period, no input, modification and cancellation of orders are allowed. Orders will be matched
       in order type (at-auction order first), price and time priority at the final IEP. No input of pre-open trades is accepted during
       this period.

Q4   What factors influencing the speed of order execution?
A4   The speed of executing the order will be affected by fluctuations in the market, the speed of Internet service and the
         capacity of our online platform. We recommend clients to regularly monitor their transaction status in order to prevent
         delay in execution. You can contact us via (852) 2179 1233 to confirm your order.

Q5   How do I withdraw physical stock and do I have to pay additional charges when I sell my certificates?  
A5   When you sell your paper share certificates, you would need to first deposit the paper share certificates to FLRSL. 
         The order will be executed on T+1, to be settled one business day following the trade date.
         Physical scrip deposit will require verification by the Central Clearing and Settlement System (CCASS), which will take
         10 to 14 working days. Sales proceed can be withdrawn after completion of verification.

Q6   What are the ways of placing orders? 
A6   There are many types of orders available, including At-auction Order, Limit Order , At-auction Limit Order, Market
        Orders, Enhanced Limit Order etc, and you can choose a way according to your own needs. For more information,
        please refer to the [attached document].
Q7  What is the minimum price spreads of different stock prices?
A8  Hong Kong Exchanges and Clearing Limited (HKEx) has already implemented the regulation of reducing minimum
        trading spread for shares trading from 24 July 2006, which is between HKD 2 to HKD 20. Please see the [attached file] for more details.  
        All securities other than stock options, debt securities and securities authorised to be traded in accordance with the 
        minimum trading spread for debt securities will have the same minimum trading spread as shares.